How can voice ordering and EPOS work together to improve revenue?

  • 02 Oct 2019

Voice ordering will play a significant role in the future of hospitality technology.  Ahead of this week’s Restaurant Show, we talked to Luis De Souza, CEO of NFS Technology Group to find out about the latest innovations, trends and challenges that are shaping the future of the industry…

There’s a huge list of challenges facing today’s restaurateurs – costs, labour, waste, customer loyalty… But maybe the biggest overarching challenge of all is this: How do I know I’m building a restaurant that’s ready to face the future?  The pace of technological change is speeding up dramatically. When electricity was introduced, it was 30 years before it reached 10% of homes – but once we got smartphones, 40% of people had them within a decade.  Restaurant clients have changed too, especially in recent years. Their fondness for casual dining in particular has soared, with diners now keen to eat and go within just 40 minutes.

Online spenders

Online ordering for delivery is another modern-day phenomenon. The analysts Deloitte point out that 40% of customers now prefer to place their orders online.  When they do, they’re likely to spend up to 15% more – a significant factor for restaurants keen to boost their revenue.

If you haven’t yet responded to this trend, your restaurant is running a huge risk. Not just the risk of being left behind, but of failing completely – you don’t want to watch powerlessly as your customer base drifts away from you.  We’re technology experts working at the forefront of restaurant management software, so it’s our job to identify and respond to trends as soon as they make their mark.

So at the Restaurant Show, we’re excited to say we’ll be demonstrating something that’s extremely new.

Aloha by NFS restaurant management technology is already way beyond the old definition of POS, as thousands of contented customers around the world can testify. It transforms every aspect of the business from customer service to stock and labour control, and encourages loyalty.

Allergy worries also become a thing of the past, because Aloha by NFS is supported by Kitchen CUT technology. This enables chefs to track allergens to individual ingredient level as menus and dishes are created.  Aloha works with self-service kiosks and tablets for fast food and casual dining, connecting to kitchen automation and reducing the wait even further..

Voice Ordering, the next big step in the customer experience

Delivery as a service for diners has rocketed in popularity, thanks to companies such as Deliveroo and Uber Eats.  It allows restaurants who’ve never considered home delivery to develop new revenue streams, and it’s sure to keep on growing as a trend – one service is even offering restaurants the chance to use its ‘dark kitchens’ to meet demand.

Our innovative Voice Ordering service harnesses Amazon’s Alexa voice assistant to provide your customers with an effortless link to your restaurant.  It goes like this:

Your customer: “Hey, Alexa – open up the app for my restaurant.”

Alexa: “I’ve opened the app – do you want your usual?”

Your customer says yes or no, (in which case he or she makes another selection), then agrees to the delivery or collection time. The order is relayed immediately to your kitchen while the payment is taken automatically.

What restaurant POS now really means

We no longer speak about Aloha as ‘point of sale’. Instead, it’s the core foundation of restaurant technology,  a world-class platform-of-sale, integrating with the different software providers who can connect guests easily to your restaurant.

The fact is, the restaurant of the future knows one size no longer fits all when it comes to that important and very personal connection.

Diners demand an unprecedentedly individual service that caters just for them – and Aloha, with such easy integration, helps your restaurant build exactly what connections you need to keep them happy.

We’re really looking forward to the Restaurant Show, and hope we’ll see you there: we’re ready to show how you can REALLY build the restaurant of the future.

See NFS at stand GH11 with our partners Kitchen CUT – book your place now!

You can get more information about Kitchen CUT or a free online demo by emailing or calling +44 (0) 330 113 0050

You can register for a free trial here: 


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