EXPERT SERVICES
Great software backed by great service - our experts are on hand to help
| Online SaaS | Managed Enterprise | |
|---|---|---|
| Knowledgebase - available 24/7 | Included | Included |
| Interactive Support Tool - available 24/7 | Included | Included |
| Training Videos - available 24/7 | Included | Included |
| Training Guides - available 24/7 | Included | Included |
| Support Tickets - available 24/7 (First response within 24 hours Mon-Fri) | Included | Included |
| Online Chat - available UK Business Hours | Included | Included |
| Key Account Manager - available during UK Business Hours | N/A | Included |
| Telephone Support - available during UK Business Hours | N/A | Included |
EXPERT SERVICES
Deployment and Onboarding
Deployment and onboarding is the first step in your Enterprise journey. We support operations of any size in any region and offer direct access to the onboarding team for up to 6 months of the initial term. To facilitate operational change and ensure success we will need to engage with an internal project team who has access to all key areas of the business.
| Online SaaS | Managed Enterprise | |
|---|---|---|
| Onboarding planning | N/A | Included |
| Deployment assistance | N/A | Included |
| Vendor analysis | N/A | Included |
| Custom training: Data | N/A | Included |
| Custom training: Purchasing Cycle | N/A | Included |
| Custom training: Sales + Epos | N/A | Included |
| Custom training: Cost modelling | N/A | Included |
| Custom training: Stock taking + Inventory | N/A | Included |
| Custom training: Reporting + Analysis | N/A | Included |
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