Privacy Policy

General Data Protection Regulation (GDPR)

Privacy Policy for Kitchen CUT Limited  

Kitchen CUT Limited is committed to protecting and respecting your privacy.  In this privacy policy, we explain how we use any personal information we collect about you when you use this website and our wider services:

Data Controller means the person or organisation who determines the purposes for which and the manner in which any personal data is processed.    We, Kitchen CUT Limited of The Hub, Station Road, Henley on Thames RG9 1AY are the Data Controller.  

Our Data Protection Officer is Sarah Haynes who can be contacted at  

1. What information do we collect about you, how and why?

We collect personal data about you, which will include your name, telephone number, email address and business address.

We may collect information about you when you use our website, register with us for a trial, place an order for any goods and/or services we provide, use our web-site and fill in any of the forms on our website i.e. sending an enquiry, signing up for a subscription, signing up for an event, downloading content from our website, filling in a survey, giving feedback, entering a competition or promotion sponsored by us, reporting a problem with our site or raising a support ticket.     

Where you have opted to use our Track and Trace facilities we will also obtain your customers’ personal details so as to enable us to provide that service.

Our legal bases for handling this data are therefore to enable us to perform a contract with you and in addition, processing the data is necessary for the purposes of our legitimate interests in ensuring you receive the products and services you have asked to receive from us.  Where your organisation may have a membership with us, you may have provided us with your consent to us collecting your personal data.

We may also keep information contained in any correspondence you may have with us by telephone, post, email or other communication.  

Website usage information is collected using cookies.

2. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is then used to track visitor use of the website and to create statistical reports on website activity.  For further information visit [insert what is applicable e.g. or

3. Other Websites

Our website contains links to other websites.  However, this privacy policy only applies to this website so when you link to other websites you should read their own privacy policy.

4. How will we use the information about you and why?

We will only use your personal information to provide you with our member or customer services as follows:

  • Register you as a new member or customer;
  • Suggest and recommend any goods and services that we provide;
  • Manage our relationship with you e.g. by updating records if required, notifying you of any policy changes, asking for information, sending you updates on new features and functionality etc.;
  • Monitor your use of our website to best inform the services we offer to you;
  • Book you onto any of our events, including but not limited to workshops or training;
  • Gather information from you in the form of surveys or email requests;
  • Processing competition entries;
  • Responses to any support issues;
  • Issuing invoices and statements;
  • Adding you to our CRM database for future updates;
  • On behalf of certain clients that have opted to use us for Track and Trace purposes, we will confidentially and securely hold your customers’ data for 21 days in order to be able to provide the NHS Track and Trace service with contact details for guests that have dined in one of your sites where there has been a confirmed case of Coronavirus. This information will be only be used for tracking individuals for this purpose and for no other reason.

Our work for you may require us to pass your information to companies within our group, to our third-party service providers, agents, subcontractors and other associated organisations solely for the purposes of completing tasks and providing our services to you.   In those instances, we will only provide the personal information necessary to deliver our services and we require those third parties to keep secure your personal data so that they may not use it for their own direct marketing purposes.

In particular, in the course of providing our services to you, we may forward your personal data to:

  • Any third party contractors/service providers (including their sub-contractors) and professional advisers that provide a service to us or act as our agents, on the understanding they keep the information confidential.  These include, but are not limited to, any third parties that process information on our behalf (e.g. internet service and platform providers) and payment processing providers;
  • Credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors, on the understanding they keep the information confidential;
  • Insurance companies or regulatory authorities so as to comply with any legal and regulatory issues and disclosures;
  • Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so;
  • Third parties for marketing purposes.  We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience
  • In relation to Track and Trace purposes, to the NHS purely to enable the tracing of any guests if there is a confirmed case of Coronavirus at your site.

We will only use this information subject to your instructions, data protection law and our duty of confidentiality.  We will not share your information for marketing purposes with companies outside of our group.  Need to check against your statement at clause 5.1.5 of existing policy.

5. Marketing

We would like to send you information about services and products of ours which may be of interest to you.  If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our group.

If you no longer wish to be contacted for marketing purposes, please email

6. Access to your information, correction and deletion- your rights

The GDPR grants you the right to access particular personal data that we hold about you.  You therefore have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please email or write to us at the following address: Sarah Haynes at or at Kitchen CUT Limited of The Hub, Station Road, Henley on Thames, RG9 1AY.

We shall respond promptly to any such request and in any event, within one month from the point of receiving the request and all necessary information from you. In certain circumstances, we may make a small charge for this service.   Our formal response will include details of the personal data we hold about you, including the following:

  • Sources from which we acquired the information;
  • The purposes for processing; and
  • The persons or entities with whom we are sharing the information.

You also have the right to receive your personal data in a structured, commonly used and machine readable format and have the right to ask us to transmit it to another controller if technically possible.

We want to make sure that your personal data is accurate and up to date.  You may ask us to correct or remove without delay any information about you that you think is inaccurate by emailing us at or writing to us at Kitchen CUT Limited of The Hub, Station Road, Henley on Thames RG9 1AY.

You have the right to seek a restriction of the processing of your personal data in certain circumstances.  Further, you have the right to lodge an objection if you feel that one of the grounds relating to your particular situation apply. When you exercise your right to object, we must stop any processing unless we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

Should you wish for us to completely delete all information that we hold about you, you should please contact Sarah Haynes who can be contacted at   

7. How long will we hold your data for?

We keep information only for as long as is necessary in order to fulfil our services to you taking into account our need to meet any legal, statutory and regulatory obligations with which we are bound to comply.

In the case of any information obtained for Track and Trace purposes, we will delete your customers’ details after 21 days.

You will have the opportunity to opt out or update or delete personal data at any point should you need to do so and details are set out in this policy as to how to achieve this.

Our need to use your personal information will be reassessed on a regular basis and we will dispose of personal data which we no longer require.  

8. Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you give to us may be transferred to countries outside the European Economic Area. For example, some or our third-party providers may be located outside of the EEA.  Where this is the case we will take steps to make sure the party receiving the data agrees to provide the same or similar protection that we do and that the information they receive is used only in accordance with our instructions.  By submitting your Personal Data, you are agreeing to this transfer, storing or processing.

If you use our services while you are outside the EEA, your information may be transferred outside the EU to give you with those services.

9. Complaints

If you feel that your personal data has been processed in a way that does not comply with the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority.   The supervisory authority will then inform you of the progress and outcome of your complaint.  The supervisory authority in the UK is the Information Commissioner’s Office.

10. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.  This privacy policy was last updated on 20 October 2020.

11. How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

  • By email:
  • Or write to us at: Kitchen CUT Limited of The Hub, Station Road, Henley on Thames RG9 1AY
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