Careers at Kitchen CUT

Systems Support Trainer / Software Product Trainer

Systems Support Trainer / Software Product Trainer

Reporting to: Systems Director / Client Services Director

Location: Henley-on-Thames


Overview of the Role

We are looking for a bright, enthusiastic individual with 3+ years experience to join our fast growing team in the UK.

The successful candidate needs to be a self-motivated, positive people person and be able to manage a variety of ‘live’ training situations. The position is a high rewarding client-facing role, being responsible for educating a wide range of clients (internal and external) from around the world. Attitude is key, ensuring that clients are organised, briefed, engaged and measured throughout each and every training session. Flexible, positive, confident, practical and motivational are all key attributes required to thrive. Being able to control and command the room will be an advantage.

The role plays a key part in supporting newly-won as well as existing clients across the international food & beverage market which includes well-known restaurants, hotels, food chains and pub groups. You need to have exceptional relationship building skills combined with a ‘can-do’ and problem solving mind-set. 

This is an excellent opportunity to join Kitchen CUT as we embark on a journey of huge growth. We are already working with world renowned brands, winning awards and have huge plans for the future!

Key Activities:

  • Plan and deliver dedicated client training webinars

  • Analyse learning needs ‘on the fly’ during live training sessions

  • Help to shape and populate product training documentation ensuring best practise at all times

  • Translate technical concepts and content, and write clear and concise training materials

  • Team player, with the ability to learn new systems and applications quickly

  • Ability to build and maximise client relationships ensuring they understand the returns to their business at all stages

Desired Candidate Experience:

  • Ideally based within commuting distance from Henley-on-Thames

  • Understanding of F&B industry essential

  • Excellent engaging communicator with the ability to build instant relationships

  • Natural motivator

  • ‘Can-do’ attitude

  • Self-motivated with problem-solving skills

  • Analytical and numerate

  • Strong organisational skills with ability to manage multiple engagements independently and proactively

Essential Key Competencies:

  • Operational problem solver, able to formulate training requirements from support requests/briefs

  • Understand how to deliver, measure and report on effective training sessions

  • Strong communication skills – persuasion, influence, networking, control, motivational

  • Able to work autonomously

  • Tech savvy

  • Highly organised and efficient with time

  • Motivational presence – personable and friendly and able to manage relationships at various levels of seniority within a client’s business

  • References essential

If you feel you’re the right person to join this fast growing company please apply here, attaching covering letter and CV.

No agencies please.