Standard Support Services Policy
Every Kitchen CUT client is covered by our Standard Support Services. We have three methods of support available to our customers and these are available as follows:
Agents will be online from 09:30 – 17:00 (GMT) Monday – Friday for Live Chat support. Any queries or questions can be logged with our online support team, however there may be technical questions they are unable to answer so they will escalate to the technical team. Depending on the nature and urgency of the question or query, this will be logged and the technical team will investigate. We will advise of an anticipated response time if we are able to do so.
Occasionally, agents will be unavailable or reach capacity, at which point Live Chat will not be possible. During this time, you can still create a support ticket which will be logged with the support desk and they will respond as below.
Clients can raise a support ticket at any time by either:
emailing firstname.lastname@example.org ;
or by creating a ticket via the support desk at support.kitchencut.com. You can click here for a guide on how to create the perfect ticket.
Tickets will receive a response within 2 business days from a member of the Kitchen CUT Support Desk. Please note that resolutions to issues raised may take longer than 48 hours.
Support site and knowledge base
You can read more about how to get to a resolution quickly by visiting our support knowledge base at support.kitchencut.com
Kitchen CUT is committed to updating its knowledge base in line with new product functionality. However, with the frequency of releases there may be times when the support site is not always up to date with workflows or videos. If you do need any support, you can ask specific questions via Live Chat or Support Desk.