Careers at Kitchen CUT –

Software Product Manager

Software Product

Manager

Reporting to: CTO

Location: Henley-on-Thames

 

Overview of the Role

We are looking for an experienced Software Product Manager to join our growing team and contribute towards the future growth and success of our brand.

You will play a key part in developing the delivery of the product and it’s evolution and will act as the conduit between our sales and account management teams and the development team. You will need to have strong project management skills, twinned with excellent communication skills to be able to manage both clients and internal teams.  

This is an excellent opportunity to join Kitchen CUT as we embark on a journey of huge growth and develop across multiple territories.

The overall objectives for the role:

  • Develop project requirements for clients – scoping/investigation

  • Support the account management teams, sales teams, as well as clients direct – problem solving, knowledge sharing, brainstorming

  • Assist in the testing of new features as they move into delivery, pre and post launch, documenting all actions and observations as progress is made

  • Able to understand commercial business cases as well as customer benefits

  • Documenting new features and releases with user targeted resources – video, walk-throughs, knowledge base, FAQs etc

Key responsibilities:

  • Working directly with the CTO, supporting the business across all areas of the product, both internally and externally

  • Increase knowledge transfer between technical and supporting teams

  • Act as a product ambassador formulating improvements and evolutions of the product

  • Offer insights to the management team to help identify and drive new ideas

  • Trouble-shooting support issues, re-creating scenarios, formulating work-arounds and solutions to user problems

  • Support in any training and/or support-based webinars

Required experience:

  • Strong digital experience gained through project delivery or project management role

  • Experience working in a similar operation or digital agency, managing clients and internal teams

  • 3-5yrs in industry

Skills

  • Good project management skills

  • Good relationship skills – able to present, train, advise

  • Self-motivated and ready to tackle any obstacle, with a desire to learn

  • High level of customer focus and understanding of customer needs

  • Ability to understand logic systems

  • Required to understand system integrations, raw data and the processing of it

  • Acute commercial awareness

  • Willingness to be involved, assisting all team members even outside of your direct responsibility

  • Attention to detail

  • Act as a trusted and well-informed colleague and a point of contact for respective clients

  • Excellent problem solver

Essential Key Competencies:

  • Excellent problem solver, able to formulate solutions

  • Deliver results; meet and exceed development timelines

  • Leadership and supervisory qualities

  • Commercial acumen

References essential.

If you feel you’re the right person to join this fast growing company, apply here, attaching BOTH covering letter and CV.

No agencies please.