Introducing the new Kitchen CUT System Support Centre | Kitchen CUT
We have been doing lots of work on streamlining our technical support offering to our valued customers and we are pleased to announce that we now have a brand new System Support Centre which will be your central point to raise all technical support issues with us, which will be going live on Thursday 30th August 2018.
How will the new System Support Centre work?
For any technical query, simply access the portal and log a ticket. Once a ticket has been raised, it will go through to the Systems Support department to investigate your issue with a view to resolving it as soon as possible.
In addition to logging all of your tickets, The System Support Centre will also allow you to:
- View all your submitted tickets,
- See the progress status of your tickets,
- Send and receive responses to the Systems Support Team,
- Upload attachments (i.e. screenshots).
For Sales, Account Management, Account Queries, you will still go via your normal channels, but the System Support Centre will be your destination for issues regarding:
- Troubleshooting
- Integrations
- Configuration/Settings
- Suggesting a New Feature or Enhancement
In order to access the System Support Centre when it goes live, you’ll need to register and follow the steps on the below (please register before the go-live date so you are all ready to use it):
Once complete, you’ll be able to find The Systems Support Centre in the Customer Support tab on your Kitchen CUT site from Thursday 30th August 2018.