Careers at Kitchen CUT –

Digital Product Manager

Digital Product

Manager

Reporting to: CTO

Location: Henley-on-Thames/Reading

 

Overview of the Role

This role, to support our CTO, requires a tech-loving professional with astute project management skills, supported by an Agile working methodology. The right candidate must be methodical, logical, process driven, detail orientated as well as be able to demonstrate control over investment of time and servicing levels.

As the project manager, you must be able to communicate and collaborate effectively with colleagues, clients, suppliers and 3rd parties to ensure a seamless project lifecycle. Ultimately, your responsibilities are to manage and deliver both customer lead as well as internal lead projects to an exceptional standard within time and budgetary limits.

Cutting to the chase. . .

We are looking for exceptional people who go the extra mile for their team and their customers. The day-to-day to-do list will ever evolve and so a positive, can do delivery attitude is a must. With clients, you’ll need to be firm, whilst following a strict code, and yet support as they need. With colleagues you’ll be responsible for delivering instruction, guidance, knowledge sharing, promotion as well as assisting with problem solving.

This is a new role but under growing pressure as the business scales, but offers the opportunity to build out new business teams in a top-down management roll-out.

The overall objectives for the role:

  • Perform end-to-end project management duties

  • Scope and detail project requirements with colleagues and clients

  • Develop detailed project plans and monitor progress

  • Collaborate with internal teams to plan, design, develop and deploy requests

  • Deliver projects on time ensuring quality standards are met

  • Manage ongoing interaction between development teams and support teams

  • Develop supporting documentation to help share knowledge as well as train colleagues

  • Communicate with the team and ensure all colleagues are on board and clear about new features

  • Proactively develop and improve internal processes as well as company operations/communications

  • Support the account management teams, sales teams, as well as clients direct – problem solving, knowledge sharing, brainstorming

  • Assist in the testing of new features as they move into delivery, pre and post launch, documenting all actions and observations as progress is made

Key responsibilities:

  • Working directly with the CTO, supporting the business across all areas of the product, both internally and externally

  • Increase knowledge transfer between technical, internal/external teams

  • Act as a product ambassador formulating improvements and evolutions of the product

  • Offer insights to the management team to help identify and drive new ideas and new levels of efficiency

  • Trouble-shooting support issues, re-creating scenarios, formulating work-arounds and solutions to user problems

  • Support in any training and/or support-based webinars

Required experience:

  • Strong digital experience gained through project delivery or project management role

  • Experience working in a similar operation or digital agency, managing clients and internal teams

  • 3-5yrs in industry

Skills:

  • Exceptional project management skills

  • Quick relationship builder – able to present, train, advise

  • Self-motivated and ready to tackle any obstacle, with a desire to learn and grow

  • Ability to understand and create workflows/process design/logic systems

  • Required to understand API integrations along with the ability to analyse raw data

  • Acute commercial awareness – cost conscious

  • Willingness to be involved, assisting all team members even outside of direct responsibility

  • Attention to detail

  • Act as a trusted and well-informed colleague and a point of contact for respective clients

  • Deep analytical problem solver

Essential Key Competencies:

  • Excellent problem solver, able to formulate solutions

  • Deliver results; meet and exceed development timelines

  • Leadership and supervisory qualities

  • Commercial acumen

References essential.

If you feel you’re the right person to join this fast growing company, apply here, attaching BOTH covering letter and CV.

No agencies please.