Creating a Support Ticket
When creating a support ticket, there are steps that can be taken in order to help assist the support team in getting you a resolution as quickly as possible.
Please provide the following information where possible:
The browser (Safari, Chrome, etc) and Device (Desktop, Mobile, Tablet etc)
Tell us the steps you are taking which are causing the issue
Upload a screenshot of the page where the issue is and the error message if there is one
Provide a link to the page
These 4 things will all help the Support team quicker deduce what the issue might be and get resolved quicker.
Please bear in mind the support ticket SLA is 24 – 48 hours, for first response.
Kitchen CUT Support Desk.