Careers at Kitchen CUT – Systems Support Executive

Systems Support Executive

Reporting to: Systems Director

Location: Henley-on-Thames


Overview of the Role

We are looking for a Systems Support Executive with 3-5 years experience to join our fast paced team in the UK. This is an amazing opportunity to join our high-performing team.

The successful candidate needs to have a great eye for detail as well as be a keen problem solver. It is imperative to come with a ‘make things happen’ attitude. Flexible, organised, confident, practical and hard-working are all key attributes required to thrive. This is a very central role, which gives you access to all parts of our evolving organisation.

You will play a key part in supporting newly-won clients across the international F&B market which includes well-known restaurants, hotels, food chains and pub groups. You need to have excellent relationship building skills combined with an entrepreneurial mind-set. Being able to prioritise will be key to ensure a smooth management of varied tasks.

This is an excellent opportunity to join Kitchen CUT as we embark on a journey of huge growth around the world. We are already working with world renowned brands, winning awards and have huge plans for the future!

Key Activities:

  • Responsible for the smooth transition of a new business win into a satisfied client

  • Oversee the accurate configuration of systems to client specification

  • Develop and deliver client-facing project timelines in order to manage new integrations

  • Understand client requests, interrogating the detail to then convert into briefs for the technical team to schedule

  • Manage and analyse any data that is processed into client systems

  • Facilitate dialogue between technical, client services and client to ensure a seamless technical support function

  • Become a ‘product expert’, acting as a go-to throughout the onboarding process for client queries

  • Assist with support channels including tickets and chat

Desired Candidate Experience:

  • Based within commuting distance from Henley-on-Thames.

  • Understanding of technical systems and data

  • Excellent communicator with the ability to build lasting relationships

  • Commercial acumen, showing an understanding of budgets and savings

  • ‘Make things happen’ attitude

  • Self-motivated with strong problem-solving skills

  • Analytical and numerate

  • Strong organisational skills with ability to manage multiple projects independently and proactively

Essential Key Competencies:

  • Excellent problem solver, able to formulate solutions

  • Deliver results; meet and manage customer expectations

  • Strong communication skills – persuasion, influence, networking

  • Able to work autonomously

  • Tech savvy who embraces change

  • Commercial acumen – understands contracts, budgets, can identify savings and add up accurately!

  • An early adopter – of new practices and technology – seen as go-to person

  • Highly organised and detailed

  • Great telephone manner – personable and friendly and able to manage relationships at various levels of seniority within a client’s business

  • References essential

If you feel you’re the right person to join this fast growing company please apply here, attaching covering letter and CV.

No agencies please.