Reporting to: CTO
Overview of the Role
We are looking for a Systems Support Executive with a minimum 3 years’ experience to join our growing team in the UK.
The successful candidate needs to have a strong technical understanding, great eye for detail as well as be a keen problem solver. It is imperative to come with a ‘make things happen’ attitude. Flexible, organised, confident, practical and hard-working are all key attributes required to thrive. This is a very central role, which gives you access to all parts of our evolving organisation.
You will play a key part in supporting newly-won clients across the international F&B market which includes well-known restaurants, hotels, food chains and pub groups. You need to have excellent relationship building skills with the ability to work and manage your own time. Being able to prioritise will be key to ensure a smooth management of varied tasks.
This is an excellent opportunity to join Kitchen CUT as we embark on a journey of huge growth around the world.
Managing our support function, delivering first and second line support, escalating to technical team where relevant
Documenting scenarios, workflows, processes and features
Become a ‘product expert’, acting as a go-to throughout the onboarding process for client queries
Oversee the accurate configuration of systems to client specification
Develop and deliver client-facing project timelines in order to manage new integrations
Understand client requests, interrogating the detail to then convert into briefs for the technical team to schedule
Manage and analyse any data that is processed into client systems
Facilitate dialogue between technical, client services and client to ensure a seamless technical support function
Assist with support channels including tickets and chat
Desired Candidate Experience:
Based within commuting distance from Henley-on-Thames
Understanding of technical systems and data
Commercial acumen, showing an understanding of budgets and savings
Make things happen’ attitude
Self-motivated with strong problem-solving skills
Analytical and numerate
Strong organisational skills with ability to manage multiple projects independently and proactively
Knowledge of Jira and Intercom
Essential Key Competencies:
Excellent problem solver, able to formulate solutions
Deliver results; meet and manage customer expectations
Strong communication skills – persuasion, influence, networking
Able to work autonomously
Tech savvy who embraces change
Commercial acumen – understands contracts and budgets
An early adopter – of new practices and technology – seen as go-to person
Highly organised and detailed
Great telephone manner – personable and friendly and able to manage relationships at various levels of seniority within a client’s business
If you feel you’re the right person to join this fast growing company please apply here, attaching covering letter and CV.
No agencies please.