Careers at Kitchen CUT – Systems Support Executive

Systems Support Executive

Reporting to: CTO

Location: Henley-on-Thames

Salary: £30,000


Overview of the Role

We are looking for a Systems Support Executive with a minimum 3 years’ experience to join our growing team in the UK.

The successful candidate needs to have a strong technical understanding, great eye for detail as well as be a keen problem solver. It is imperative to come with a ‘make things happen’ attitude. Flexible, organised, confident, practical and hard-working are all key attributes required to thrive. This is a very central role, which gives you access to all parts of our evolving organisation.

You will play a key part in supporting newly-won clients across the international F&B market which includes well-known restaurants, hotels, food chains and pub groups. You need to have excellent relationship building skills with the ability to work and manage your own time. Being able to prioritise will be key to ensure a smooth management of varied tasks.

This is an excellent opportunity to join Kitchen CUT as we embark on a journey of huge growth around the world.

Key Activities

  • Managing our support function, delivering first and second line support, escalating to technical team where relevant 

  • Documenting scenarios, workflows, processes and features 

  • Become a ‘product expert’, acting as a go-to throughout the onboarding process for client queries 

  • Oversee the accurate configuration of systems to client specification 

  • Develop and deliver client-facing project timelines in order to manage new integrations 

  • Understand client requests, interrogating the detail to then convert into briefs for the technical team to schedule 

  • Manage and analyse any data that is processed into client systems 

  • Facilitate dialogue between technical, client services and client to ensure a seamless technical support function 

  • Assist with support channels including tickets and chat

Desired Candidate Experience:

  • Based within commuting distance from Henley-on-Thames 

  • Understanding of technical systems and data 

  • Excellent communicator 

  • Commercial acumen, showing an understanding of budgets and savings 

  • Make things happen’ attitude 

  • Self-motivated with strong problem-solving skills 

  • Analytical and numerate 

  • Strong organisational skills with ability to manage multiple projects independently and proactively 

  • Knowledge of Jira and Intercom

Essential Key Competencies:

  • Excellent problem solver, able to formulate solutions 

  • Deliver results; meet and manage customer expectations 

  • Strong communication skills – persuasion, influence, networking 

  • Able to work autonomously 

  • Tech savvy who embraces change 

  • Commercial acumen – understands contracts and budgets 

  • An early adopter – of new practices and technology – seen as go-to person 

  • Highly organised and detailed 

  • Great telephone manner – personable and friendly and able to manage relationships at various levels of seniority within a client’s business 

  • References essential

If you feel you’re the right person to join this fast growing company please apply here, attaching covering letter and CV.

No agencies please.