Reporting to: Systems Director
Overview of the Role
We are looking for a Systems Support Executive with 3-5 years experience to join our fast paced team in the UK. This is an amazing opportunity to join our high-performing team.
The successful candidate needs to have a great eye for detail as well as be a keen problem solver. It is imperative to come with a ‘make things happen’ attitude. Flexible, organised, confident, practical and hard-working are all key attributes required to thrive. This is a very central role, which gives you access to all parts of our evolving organisation.
You will play a key part in supporting newly-won clients across the international F&B market which includes well-known restaurants, hotels, food chains and pub groups. You need to have excellent relationship building skills combined with an entrepreneurial mind-set. Being able to prioritise will be key to ensure a smooth management of varied tasks.
This is an excellent opportunity to join Kitchen CUT as we embark on a journey of huge growth around the world. We are already working with world renowned brands, winning awards and have huge plans for the future!
Responsible for the smooth transition of a new business win into a satisfied client
Oversee the accurate configuration of systems to client specification
Develop and deliver client-facing project timelines in order to manage new integrations
Understand client requests, interrogating the detail to then convert into briefs for the technical team to schedule
Manage and analyse any data that is processed into client systems
Facilitate dialogue between technical, client services and client to ensure a seamless technical support function
Become a ‘product expert’, acting as a go-to throughout the onboarding process for client queries
Assist with support channels including tickets and chat
Desired Candidate Experience:
Based within commuting distance from Henley-on-Thames.
Understanding of technical systems and data
Excellent communicator with the ability to build lasting relationships
Commercial acumen, showing an understanding of budgets and savings
‘Make things happen’ attitude
Self-motivated with strong problem-solving skills
Analytical and numerate
Strong organisational skills with ability to manage multiple projects independently and proactively
Essential Key Competencies:
Excellent problem solver, able to formulate solutions
Deliver results; meet and manage customer expectations
Strong communication skills – persuasion, influence, networking
Able to work autonomously
Tech savvy who embraces change
Commercial acumen – understands contracts, budgets, can identify savings and add up accurately!
An early adopter – of new practices and technology – seen as go-to person
Highly organised and detailed
Great telephone manner – personable and friendly and able to manage relationships at various levels of seniority within a client’s business
If you feel you’re the right person to join this fast growing company please apply here, attaching covering letter and CV.
No agencies please.